Industries · Clinics and practices
Online booking software for clinics
Patients book appointments through the clinic’s link, choose the practitioner and an available time, and get a confirmation and reminder. Reception takes fewer calls and the calendar stays organised.
- Calendar per specialty
- Patient reminders
- Data in the EU
Day to day
Why a clinic needs online booking
In a small clinic, the same person answers the phone, receives patients and takes payments. At peak times, calls go unanswered and patients give up or call another clinic.
Online booking software gives the clinic a link where the patient sees the specialties, picks the practitioner and books a time that is really free. The appointment appears in the calendar with the patient’s name and contact details, with no paper and no calls.
It suits physiotherapy, dental, nutrition, psychology, osteopathy, podiatry, speech therapy and other practices with fixed-length appointments. Each practitioner can have their own consultation days and hours.
Problems
What online booking solves in a clinic
Overloaded reception
Fewer calls to book and reschedule. Reception can focus on patients in the room.
Missed appointments
A missed appointment is time you never get back. Reminders before the appointment reduce no-shows.
Several practitioners
Each specialist with their own days. The patient only sees the times of the person they want.
How it works
How patients book an appointment
- 01
Opens the clinic’s link
On the website, Google Maps or in a message. No account or app needed.
- 02
Picks appointment and practitioner
For example, first physiotherapy appointment with Dr Inês, Tuesday at 10:00.
- 03
Gets a confirmation and reminder
The appointment goes into the calendar. The patient gets a confirmation and reminders before the time (Pro plan).
Features
Built for clinics and practices
Calendar per practitioner
Each specialist with their own consultation days, hours and holidays.
Appointment types
First visit, follow-up, assessment: each with its own length.
Manual confirmation
If you prefer, reception approves each booking before it is confirmed.
Patient reminders
Confirmation and reminders 24 h and 2 h before the appointment (Pro plan).
International patients
Booking page in Portuguese, English, Russian and Ukrainian.
GDPR
Data stored in the European Union, accessible only to the clinic.
Example
Example of configured appointments
We set up appointment types, the length of each and the practitioners who provide them. A first appointment can be longer than follow-ups.
The system is for booking the time. No clinical information is requested or stored on the booking page: the patient only gives name, contact and, optionally, a short note.
| Appointment | Duration | Practitioner |
|---|---|---|
| First physiotherapy appointment | 60 min | Dr Inês |
| Physiotherapy session | 45 min | Dr Inês, Dr Pedro |
| Nutrition consultation | 45 min | Dr Carla |
| Follow-up | 30 min | Dr Carla |
| Osteopathy assessment | 50 min | Dr Pedro |
Tips
How to organise a small clinic’s calendar
Set a minimum notice, for example 3 hours, so the team can prepare each appointment.
Use manual confirmation for the first few weeks if the clinic prefers to check each booking, then switch to automatic when you are comfortable.
Add the link to your Google Business Profile. Many patients search "physiotherapy near me" and prefer to book without calling.
Ask for Google reviews after appointments. Online reputation weighs heavily when people choose a clinic.
See also: online booking system · pricing · massage and wellness
FAQ
Questions about online booking for clinics
Does the system store clinical information?
No. The booking page only asks for name, contact and an optional note. Clinical records stay in the clinic’s own software.
Can each doctor have different hours?
Yes. Each practitioner has their own consultation days, hours, days off and appointment types.
Can I approve bookings before confirming?
Yes. With manual confirmation, the booking stays pending until reception approves it in the dashboard.
Is patient data secure?
Data is stored on servers in the European Union, only the clinic can access it and processing follows the GDPR.
Fewer calls at reception, fewer no-shows
See the demo and talk to us. We set up your clinic’s appointments and team in one working day.